2005-04-29

服务

  话说那天去百安居买东西,结账时已经过了九点关张时间,服务台就一个小姑娘还留着忙得四脚朝天。大家都在等。
  老实说她已经很努力了,业务实在是挺复杂的,每个人都买了大把的东西,金额很大,顺带要退上次买的货,钱款要结进去,要结现金,要刷信用卡,还要定送货的单子。我兴致勃勃看了一通她用我们的系统在啪啪地往里建订单,满好玩的,我从来没想到真用起来是这样的。然后想起他们也报过问题,他们每天晚上要跑相当复杂的日常运算,他们的管理员有时很烦恼。
  接着有个大嫂开始抱怨起来,不依不饶,说怎么就一个人服务啊,客户是上帝,你让上帝等啊,等等等等。很凶的。
  我觉得这女孩真是好脾气,手里忙得一塌糊涂还始终微笑,也不说什么。
  后来人家都快赶上演讲煽动其它顾客了,她才低声和气地说,其实是过了营业时间了。结果捅了马蜂窝,更厉害了。
  想想做服务真可怜。我同情极了。这样算来,自己真不适合。我觉得这女孩够好的了,一直不争辩。我可根本没法这么和顺。有一次customer care的女孩撑不住了,说你帮我接这个电话吧,太凶了,我们又不懂。果然气势很盛,让我很生气,你说你有什么问题该找谁找谁啊,不按规则来做,欺负不相关的人干什么。结果他语速快,我比他更快,句句压着他讲,这人很自负,问题根本不描述清楚就逼答案,所以不论他说什么,在他句子结束前我就说,错,这样很不礼貌,但我根本就不想礼貌。一通一句压一句之后,他收兵回去了。这还好,终究是就事论事。这两天没人了,我顺带接热线,可真讨厌接热线。有人提不合理的要求,我说不可以,这人高高在上盛气凌人地说,你想清楚了,不可以吗?我听明白了,他在要挟我,意思是要投诉。真他妈见鬼,最恨要挟,所以我保持原来的语气清清楚楚地说,对,不可以。
  和客户之间的关系真是不是东风压倒西风,就是西风压倒东风。刚开始不明白,白金顾问带我做一个问题的时候,问,怎么,顾客就是拿着这段代码来羞辱你的?我当时还很奇怪,怎么用这样的词。
  今天同事发了个巨强的例子:猫吞了SIM卡后的投诉处理
  这客户太强了,真了不起。
  晚上吃饭,我们一起把其中可圈可点之处讨论了一通,爆笑。这客户是个人才,头脑清楚,思维很有创意。那受理投诉的移动女孩子也好,很有耐心。
  有人还是党员,晚上去参加党组织会议去了。我们都很好奇,去干吗,不去还能吃了他不成。等他过来吃饭,我们拷问,五一去游 行怎么样。他传达了上头的意见,说最好是不要去,去也行,但不要砸东西,说上次抓起来砸东西的家伙里面其实是有日本人,不要被利用了,砸的终究是中国人开的店。当然党员都不要参加,因为活动没被批准,属于非法。
  党员每月要交25元党费,于是马上有人算了一下党每月收入不少,6000万党员啊。立刻觉得应该在里面混个领导也许还可以贪污一点。然后人家说不是所有党员都要交那么多的,有的是8元。我们一起点头,噢,你是VIP党员。开了一通玩笑。
  然后说民主党派不错,经常组织活动去玩,待遇挺好,因为是统战对象,现在国民党尤其好。然后有人说一旦出事先斗的就是他们噢。然后说先入个民主党派,然后再入共产党是可以的,反之不行。那样的话可以同时是两党,又可以玩,又比较安全。
  接着有人抱怨贸易问题,说很气愤,中国铁矿占全球进口量50%,结果今年铁矿价格上涨许多,一句话没有就认了,同时中国出口稀土矿占全球80%,其它地方没有的,结果价格居然保持15年不变。
  后来日本组的谈他们的工作,说日本客户动不动就要求道歉,所以那帮子manager的主要工作就是去道歉的。原来如此,也是没吸引力的工作啊。日本人就这样,动不动要求道歉,所以这边砸了东西,他们就要道歉,在他们是很习惯的逻辑,在我们是不可想像的。
  说日本人是喜欢量化的,一般要是能东拉西扯给出个三页纸篇幅的答复,哪怕并不相关的解释,他们就会觉得可以接受。只说一句切中要害的话是万万不行的。
  是啊,日本人会认真做一堆测试给个详细结果列表以供分析,这是我非常佩服的,中国客户万万不可能做这样的事,他们或者是慵懒的官僚作风,或者是不需要探讨的天马行空的单骑英雄。同时在这样的数据后日本人又会死抠不相关的细节,这让我非常烦恼,因为这完全是误导,如果信念不够坚定被带过去了,那就永远找不到真正的结果了。

  最近觉得不能理解的是,美苏当年发生了什么,怎么就从二战的盟友就到了杜鲁门的冷战了呢。不理解这点就没法理解这个世界,《光荣与梦想》对这个一笔带过,仿佛关于苏联和共产党,不需要解释,就可以得出结论:不可信赖。
  很难理解。同样难理解的就是,为什么提到共产党就是负面的呢,难道只是阶级性?对共产党的一种理解是,几乎是一种宗教,和伊斯兰教一样,哪里矛盾尖锐对立,它们就有市场。想想西方现在对伊斯兰社会的态度,就知道是多么负面。
  也很难理解,怎么伊斯兰教就那么负面吗?

YY同学

  本来互相吹捧来着,但YY同学有一阵老不更新,只贴经济学原理,想了半天决定省了这个链接。
  现在又出山了,喜欢得不行
  
  比如
  关于幸福的故事
  

2005-04-27

Denise's Ettlingen

  Actually I am thinking of this for long time, but... Well, what a shame I never finished any plan, never finished the europe trip album, never finished my travel story in Yunnan...
  But now I feel the necesary as more friends say they like Denise's photos, I don't know who are they. I think it is not right if I still don't share the pps file. As so many photos about Ettlingen and Alb river, it is the time to tell its story.
  For me, it is the best town introduction I've ever got, not for all the history events and dates, but for it's really very personal. Whenever I read the cute St. George drangon, I can't help smiling.
  That's why I call it Denise's Ettlingen.
  The following is the screenshot of pps file Denise sent to us as a gift. I resized each slides to 600x450, to fit the page. So it is not as clear as the original. Anyway, a copy always differs somehow from the original.


  

  

  

  

  

  

  

  

  

  

  

  

  

  

  

飞行员

  吃完午饭,听说要开会,啊开会么,于是大家突然都有了很紧急的事情要去银行,非去不可,不然就破产了。
  然后我就溜达到了店里,又看到了那批飞行员,太好了,他们还在,而且更好的是,好像便宜下来啦,我记得是,但是通常我记的都是错的。我开始慢悠悠和老板娘讲上海话,很慢,好想下个词发什么音。真是惭愧啊,我认真和老板娘讨论了一通这样的木玩具对孩子们是多么有启发,拖着长长的沉稳的调子说‘嗯,这个是老好白相的’,装得好像这完全不是为自己考虑,完全不是因为自己趣味极度幼稚。
  然后我就买到了最后一个圆肚子插翅膀的大胖子飞行员,带着小房子和抽水马桶上天的飞行员,还有长着两个大泡眼粉红脸的飞行员,这个有点遗憾,我想要两个眼睛不齐的来着,结果那个是做坏了的,衣服上有脏的颜色,剩下的眼睛就都是整齐的了。:((
  最后老板娘告诉我她要搬地方不在这里卖东西了,真是不能再晚了,愉快,晚上给它们拍照。

  昨天也比较好,终于折腾出来了一个相当高深的问题。周一debug了一整天,结果迷失在连绵不断互相勾连的陌生code里,只勉强找到了问题在一个module里,扔回去让打相关补丁。昨天人家又回来说还是不行,丧气啊,功夫全白费了,都想扔给德国人算了。后来想想还是再上去看看吧。运气的是昨天睡眠充足头脑清晰,终于抓到了根源,他们有人居然在用户接口里头就写了行注释说a test就兴高采烈地结束了,结果数据全部断掉。这下抓到了把柄,小人得志,我立马写了个气势汹汹的回复:如果你想要使用什么什么接口的话,请正确使用!
  真是大快人心啊,往日挨骂,今天终于骂回去了。一个惊叹号颇意尤未尽,我记得看到有人愤怒地写过三个惊叹号的。我起先也写了三个,想想还是气讷地擦掉了两个。
  不错不错,而且骂的是澳洲的,亚太里面澳洲的应用水平最高。等到人家再回复连声说非常抱歉并道谢就更高兴了。哈哈,心理比较变态。

The Pilots

  
脚蹬式滑翔机

A bycicle style slider

  
认真工作的大泡眼红脸飞行员

Very serious pilot with big fish eye and red face

  
飞行员和他的家

Flying with home appliance

  
天上的房子

A house in sky

  
一个真正的飞行者

A true pilot

  
飞过来飞过去

Survey the sky

  
和一个理想主义者的对话

Face to face with a real idealist

  
迁徙的鸟

Le Peuple Migrateur


-----------------
 巨喜欢! 怎么给你发现到的?太棒了!
  
  
评论人:linz 评论日期:2005-4-28 11:55


  Big big smile :-)) They look so cool, especially the second one with the goggles. And this toilet in the rear, aaaahhh!
  I'd like to have a real bicycle-slider for riding to work ;-)
  
  Denise
评论人:dropin 评论日期:2005-4-29 1:04


  我得意地笑~~
  
  Yes, I also like the toilet best.
  With the highest dream in sky, the most basic daily life is also a must.
  'Imagination~~ Never loose my passsion~~~ It's on my way, on my way, the colorful days~~'
  :)
  
评论人:乱看 评论日期:2005-4-29 8:08


  Not for the destination ~~ Its on my way ... :-))
  I'll take that with me when I 'fly' to work today.
  
  Denise
评论人:dropin 评论日期:2005-4-29 15:33


  可爱的Pilot哦,怎么给你找到的,hehehe
  不过看到你后面的狗窝了哦,嘻嘻
评论人:shellgirl 评论日期:2005-5-9 21:08

2005-04-21

春光乍泻

  4.1起很多公园都免收门票,从此,我和这个城市彻底和解,再没有任何耿耿于怀的地方了。从此,我开始对生活满意极了,每天中午都可以到人民公园去溜达一圈。
  第一天,顺着芳香我来到了满树泡桐下。泡桐多好啊,好像是去年watter买了房子后,我们到那附近的小街上转,街边开满紫色泡桐,空气里散着香气,让我们都满意极了,真是好久好久没看到泡桐了。然后在太阳下走,闻到类似槐花的香气,就到了紫藤架下,到架下才发现,和槐花差得大了去,完全是香皂的那种味道。这让我想起Denise说,Linden(菩提)树开花的时候,她老觉得是泡在一块大香皂里,不知道是哪种香皂的味道。
  第二天转了一会下起细雨来,溜达的时候恰逢春雨,万万不能失态,继续保持踱步,晃荡回去,到楼下,雨就停了。
  第三天,我想,说什么也得带相机来了。

  Since Apr. 1, People Park is free. Now spring is flowering in it. Wisteria has a nice soap fragrance, I wonder wether it is the same soap as Linden? :)

  
春天里拍满满一张新绿的叶子,年年重复也不为过

I always want to take a photo full of new leaves in spring.

  
阳光下的一棵小槭树

Acer in sun shine

  
被太阳照亮的叶子和粉红的稚嫩翅果

Leaves against sun light and the pink wing fruit.

  
我分不清它是什么,松或柏的一种,正发芽

I can't tell what it is, cypress or pine? is budding

  
我一直愤怒的是这个公园为什么一定要收两块钱门票,这两块钱能帮助它什么呢,除了把大家都堵在了门外?怎么就不能到交的税里去直接拿这两块呢?现在多好,老人们都聚在这闹市的园林里,成群结伙高高兴兴地打牌唱戏。

It's of no good to have a park with entrance fee. Now everybody happy, old people gather here and enjoy themselves in this restless city center.

  
法国梧桐的新果子

New fruit of Platanus acerifolia

  
浅绿发白的绣球花

Viburnum macrocephalum Fort.

  
绿和白,不胜凉风的娇羞

Green and white

  
重重复重重

Endless flower

  
花房

The entrance of the flower ball

  
上高中时,五月的雨季里空气是渗得出翠绿的湿漉漉,法国梧桐在二楼的窗外大把大把地滋长新叶子,近在咫尺。我那时靠在墙上走神,总以为自己能变成什么从一个枝上飞起,穿过一层叶子,又一层叶子,到另一个枝头。我几乎能看到如果是鸟儿,它在那树上生活起来多么快活。这样的神游总让我神清气爽,而且渴望得不得了。
所以,孙悟空是个非常好的职业。
如果你这时变成随便什么小虫子,爬到绣球花里面,在花瓣覆盖的一个枝杈上打盹,春天正午的阳光把花房照得透亮,偶尔一点光漏进来,都是暖洋洋地正好。
哎呀,那是多么幸福啊!

The happy life of a insect, if I could be, napping in the flower appartment with spring sun comes in. If I could.

  
满树满树的泡桐花,芳香的泡桐

Flos Paulowniae with all flowers

  
沉甸甸紫色的泡桐

The flowers pull down the twig, fragrant

  
馥郁的紫藤

Then another kind of fragrance, Wisteria, get into soap.

  
紫藤架

The corridor with wisteria

  
紫藤和游人

wisteria with passengers

  
紫藤架下的老先生

wisteria and an old man

  
阳光下的花朵

Flower in sun

  
起飞

To fly

  
毛茸茸的新叶子

New leaves with fur

  
阳光下清晰的叶脉

nervation in sun

  
紫藤下休憩的人们,不知哪里有人在练笛子

People resting

  
满满的满满的绿叶子


Another full green leaves

  
一枝探春,缀满花苞

A bunch with flower buds

  
四月的南京路

Nanjing Rd. in April

  
法国梧桐刚发芽

Trees just turn green

  
没有相机的时候曾经有两个时间最渴望有一个:夜幕降临华灯初上时从陆家嘴走回去,那蓝莹莹的空气啊,让人忍受不住;那时每天从二号线转轻轨,在高高的站台上,看着澄蓝夜色里一幢幢楼的窗都亮了起来,那些窗子都不是一种颜色的,黄的灯光,白的灯光,加上绿窗玻璃的,有红色灯罩的,偏蓝紫的,每一扇每一扇后面都是一个家,美得不得了。
我一直希望能够拍下这样的空气,然而其实不能

The clear blue at dusk

  
想想上海其实满有意思的,谁能指望有人给一棵树打光呢,那种拍人物特写的柔光。结果这棵树就有,霓虹映衬下的一棵春天的法国梧桐。

A Platanus acerifolia in neon light

  
弦月初上
奇怪的是拍出来总是圆的,不知道人家怎么拍弦月加背景的

Moon just up. In camera it is always full moon. I don't know how to take as it is.

  
大家吃火锅

Hotpot restaurant

  
冬天我在这儿拍雪,现在完全是一棵漂亮的槭树了,这张非常好,树很漂亮,左边角上人们在水果摊上买水果

In winter, I take snow photos for them. Now they all get leaves on. This acer looks nice in shop light.

  
灯光下槭树长满了新叶子

New leaves of acer.


  紫叶李在冬天缀着冰水,枝条十分美丽,但抓拍不下,它总是颤动。春天里长了叶子,更是在风里摇摆,还是抓不住。
  
  The twig is still hard to catch in spring wind.
  
  


  面包房里的灯
  
  Flower lamp in backery
  
  


  一棵春天里的树
  
  A tree in spring
  
  


图在    

----------------
菩提本无树,明镜亦非台,本来无一物,何处惹尘埃
  -----lost in spring
评论人:dropin 评论日期:2005-4-21 22:07


  I love the picture with the bonsai in spotlight. So much beauty, it almost hurts.
  
  D.
评论人:dropin 评论日期:2005-4-21 22:33


  在湖北军垦农场八千亩大田上种过泡桐,只记得累断了腰,却不知道它居然会开花,还是香的!
  -- 羊妈妈
评论人:dropin 评论日期:2005-4-21 23:31


  (Now I see, it is no bonsai. Nevertheless beautiful.)
  The picture inside the Viburnum inflorescence is great.
  
  Denise
评论人:dropin 评论日期:2005-4-22 0:09


  i like it. want to walk SH roads again!
  
  a word on moon: the eye is able to compensate an extremely high dark/light contrast, compared to camera. in order to get the moon right, you need to expose like a standard picture in summer noon ... which renders the rest of the picture almost completely black.
  so - no way to take a (one) picture that catches the impression of the eye.
  maybe take two and combine later? (yes, it's a fake then ...)
  
  happy faking, and nice regards
  bo si an
  
  (finally need to install zh_CN input method again!)
  
  
评论人:dropin 评论日期:2005-4-22 2:59


  所谓“花气袭人知昼暖”,不在阳光和暖午后紫藤花下打个盹是不会有这样确切的感受的。
  还喜欢秦观“醉卧紫藤荫下,了不知南北”
  
  发我邮箱第十一张图片吧,我好做桌面。就是那张躲在八仙花冠下小房子里往外看的。
  
  怎么就拍的越来越好了?
  
  桐花香,槐花香,自然都是极好的。
  年年看到小巷里面那两棵疏俊挺拔的泡桐树笼上紫色,一枝枝花穗摇曳于青天之下时,都是近五月天气了。我直是望穿秋水;而它,依然地潇洒出尘...
  
评论人:linz 评论日期:2005-4-22 18:41


  泡桐只宜远观,不宜近拍。
  好看的是他的枝干,清朗简明的,秀而风骨。开花时分,更可见端的。
评论人:linz 评论日期:2005-4-22 18:46


  Tonight I took a picture of the full moon with cherry blossoms

- no fake :-) but it looks a bit kitchy.
  Just finished the new lychnis diary page.
  
  Denise
  
  
评论人:dropin 评论日期:2005-4-24 10:19


  直接点右键保存吧,:)
  图片都是1024*768的,可以直接做桌面,这里只是显示的时候把它缩小了

  我现在已经开始彻底全手动啦,感觉自动模式档终究难偿所愿,说不清楚,时常很有遗憾,拍起来倒是快、方便。
  但是手动以后经常会顾此不及彼,比如专心调了光圈快门,就忘了改焦距。哈哈。比如那张紫藤下面三个人聊天的,聚焦在两个挂下的枯枝上了,十分古怪。反正没拍清楚,倒象是老照片了。
  还有说明书一直没仔细看,我要把焦距数值给调出来,否则太难对了,根本拿不准。难受了很久了。

  泡桐的香味没一点华丽之处,很乡土,我总觉得它不那么需要称颂,但春天里街上有那个味道就非常非常舒服。花其实好看的时候也很短,粗枝大叶的花形加灰紫色,开得正当时,紫鲜一些,香味足一些。到颓了,更灰,也全没了味道。最后是全旧了的花朵落下来。但不见到它,全没有气息,是很不舒服的。
  紫藤真的是香肥皂啊,简直不光有香皂里的那种豆科花的香味,连皂的味道也一分不少啊。

  Hi Denise, yes, it's full moon on weekends. That's a great photo. The flowers look more like an complicated story than just flowers themselves. I like it. How did you do that?
Let me check more...

O, I like the turbulent alb water at night, st. george fountain, moon behind st. martin's church, lamps and reflections at the castle, broken lamp glass...
Em, so good this night set.
Denise's lens on 23/24th april 2005
评论人:乱看 评论日期:2005-4-25 6:50


  Hm, ...how did I do that?
  There are some cherry trees and lanterns in front of the castle. I first got attentive to the cherry blossoms in the yellow light, when, suddenly, I saw the moon through the branches.
  I leant against the pole of a lantern (substitute tripod). Automatic exposure + white balance; nothing special. It took me four attempts to get this picture.
  
  Looking at it now, Guiseppe Arcimboldo's paintings come to my mind (e.g. 'Winter') ,

Winter
  and I recognize a weird bird with blue eye and white pupill.
  Ha, like a Rohrschach test: 'Look at this ink blot, what do you see? - Aha, you feel threatened by a rooster??' ;-)
  (Now it recurs me - it's year of the rooster, isn't it?)
  
  Denise
  
  
评论人:dropin 评论日期:2005-4-25 22:34


  (no, correction: three attempts of moon + cherry blossoms.)
  
  Your Platanus-pictures have such beautiful colours, especially the first one ('The clear blue at dusk'). Interesting to see that you have also Platanus acerifolia. It is supposed to be a hybrid between Platanus orientalis (Oriental Planetree, from South-East Europe and West-Asia) and Platanus occidentalis (American Planetree- the 'real' Sycamore). We have lots of Platanus acerifolia in Ettlingen.
  
  Wisteria I know from the garden of my parents, it was growing along the balcony. The fragrance is different from the fragrance of linden and less intensive.
  
  We also have Paulownia in the Park, but I've never seen the blossoms in clusters like on your picture, very impressive :-)
  
  Denise
评论人:dropin 评论日期:2005-4-26 4:40


  Actually I am not so sure it is Platanus acerifolia, or maybe it is Platanus orientalis... We call it French Platanus. It is a common street tree, in spring get the yellow seed with fur floating in air. And when summer begins, a lot of catepillars on it (with loong green fur on back and bright red stripe). So many of them that they fall from the tree and drop onto the paveway, of course, a lot of them crashed under shoes. Ah, that is a bad time, very bad time, imagine if one just fall into your collar when you passing by... Their furs will really hurt you. This worries me a lot.
  Platanus in Nanjing is very very impressive. They are all very old trees with high high straight up branches, pointing to the sky.
  
  Paulownia is good, every spring I see it flowering above the roofs in my hometown.
  
O, yes, that's a wild big bird eye...
  
  
评论人:乱看 评论日期:2005-4-27 11:51


  As far as I can see on your photos the leaves of 'your' Platanus have the 'acerifolia'-shape. The leaves of P. oriantalis have deeper cuts and logner + more lobes.
  Let me find a picture... here

  
  
  What does my book tell.. now I remember. Platanus acerifolia is - in contrast to P. orientalis - very robust, not sensitive against air pollusion. And it is hardy, whereas P. orientalis has a problem with frost and therefore is not planted in Middle Europe. Ah, I see, P. orientalis is planted in South Italy and Himalaya, often near waters.
  The description of the caterpillar sounds creepy. Maybe an umbrella would help... or a huge straw hat. I have one, it would be perfect:


anti-caterpillar-hat
;-)
  
  
  Denise
  
评论人:dropin 评论日期:2005-4-27 16:48


  O Great, I see your new updates! Those beautiful small flowers!
  Yes yes, we also have birdeye speedwell here. But I never know its name. Get it now: 波斯婆婆纳, well, it's not a real meaningful name, so it is imigrated.
  And so beautiful forget-me-not, that's quite different from what I see in shop...
  Em, common chickwee 繁缕(多好的名字啊), also see them here...
  So nice!!
评论人:乱看 评论日期:2005-4-27 18:38


  Hey! The caterpillars have to fallen down after the gardeners spray the medicine water onto all these Palatanus street by street. The poor worms are dead or dead-to-be.
  Denise, do you know if the dead or close to dead caterpillars are still poisonous when their hairs brush your skin?
评论人:linz 评论日期:2005-4-28 12:53


  Yes, the hair of dead caterpillars is still poisonous, sometimes up to one year! The poison is stored in a cave inside of each hair, so even hair without caterpillar might harm you.
  And I'm afraid, insectizide won't make it any healthier... :-p
  
  Denise
  
  
评论人:dropin 评论日期:2005-4-29 0:56